If you remember your user name but not your password, try to find the notification email from the Swing Zone which contains your login details (see I didn't receive an email with my user name and password above).

If this doesn't help, you can use the Forgot Password link on the login page to have your password re-set and emailed to you (see below).

Once you receive your new password, we suggest that you log in to your account straight away and when doing so that you tick the option Remember my username and password. This way, the system will store your login details and will fill them in for you the next time you log in. Note that this is not recommended if you are using a public or shared computer.

For tips on how to change your system-generated password to a more memorable one, please see I have lost my login details for the Swing Zone above.

If you can't find the email with your login details, please first check under I didn't receive an email with my user name and password above for a possible solution.
If that doesn't help, please send an email to info@myswingzone.com giving your full name. We will then re-send your login details.
Once you receive your login details, we suggest that you log in to your account straight away and when doing so that you tick the option Remember my username and password (see below). This way, the system will store your login details and will fill them in for you the next time you log in. Note that this is not recommended if you are using a public or shared computer.
 
Your user name is generated by the system and it can't be changed. It will normally consist of a three letter code, your first initial and last name plus a number (e.g. SWZ-BJONES1).
Your initial password is also system-generated but you can change this at any time to a more memorable one. To do so, please log in to your account and then click on View my details on the top right hand corner of the page.
Note that when you change your password, you will have to enter the new password the next time you log in. However, if you tick the option Remember my username and password, you will only have to do this once.

After you registered with the Swing Zone, the system would have sent out an email to you with your user name and password (see below).
 

If you didn't receive this email, the most likely reason is that it has gone into the spam filter of your email account. Please check your spam folder and should you find the email there, mark it as "Not Spam" to prevent future Swing Zone emails from ending up in the same place.

If the email is not in the spam folder, make sure that the email account you are checking is the same as the one you entered when registering for the Swing Zone. Many people use more than one email address (e.g. one for business and one for private use) and the notification email would have only gone out to the email address you used at registration.

If neither of the above solve the problem, please send an email to info@myswingzone.com quoting your full name. We will then re-send your login details.

The first time you use the Upload page, your computer will need to install an ActiveX control in order to make uploads possible.

The installation should happen automatically, but many computers have security settings in place that put restrictions on how ActiveX elements are installed. Therefore, if the control does not install, please look out for messages under the title bar of your browser window and take the appropriate steps to allow installation on your system.

You will only need to go through this procedure once - the next time you upload a file, the Upload page will display straight away.

For more information about the upload process, please see How do I upload video clips to the Swing Zone? above.

 

If you want to upload a video clip of your golf swing for your instructor to review, please log in to your account and then click on the Upload or Phone Upload link in the Video Uploads area of the screen (see below).

If you are uploading a video clip captured with a digital video (DV) camera, use the Upload link. These files normally have the extension .avi, .wmv or .mpg.

If you are uploading a file in .mp4 format that was captured using a mobile phone, please use the Phone Upload link.

The first time you use the Upload page, your computer will need to install an ActiveX control in order to make uploads possible. Many computers have security settings in place that restrict the installation of ActiveX elements, so if the control does not install automatically, please look out for messages under the title bar of your browser window and take the appropriate steps to allow installation on your system.

You will only need to go through this procedure once - the next time you upload a file, the Upload page will display straight away.

After installation of the ActiveX control, the Upload page should look similar to this:

If you are uploading a file that is already on your computer, click on Open File, navigate to the folder that contains the file, select the file and then click on Open. A preview of the file and an Upload button will now appear on the page. Start the upload process by clicking on Upload.

If you have your DV camera directly connected to your computer (rather than saving a video clip to it), then please follow the instructions on the right hand side of the page to upload your clip.

After completion of the upload, a text window will appear where you can leave comments about your swing. Please use this to provide additional information such as your level of experience, your typical shape of shot, particular problems you have been having with your swing etc. This will help your instructor to provide a more accurate analysis that is tailored to your specific swing.

If you are experiencing problems uploading your video or if it is in a format that is not listed, then you can always send the file as an email attachment to info@myswingzone.com. If you do this, please quote your Swing Zone user name, so that we can identify the correct account.

For hints and tips on how to record your golf swing, please go to www.myswingzone.com/how/index.asp and click on the Step 1 icon.

Check file type is correct

Use Phone Upload option when uploading files captured on a mobile phone (.mp4)

Alternatively, send video file as email attachment to info@myswingzone.com

If after having clicked on Open File on the Uploads page and navigated to the correct folder on your computer, you can't see the file in the folder, then it is probably not in the correct format.

If you are using the Upload option, you can upload files with the extensions .avi, .wmv, .mpg and .asf. Files with other extensions (i.e. in other formats) will not be displayed because they can't be uploaded with this function.

If you are using the Phone Upload option, you can upload files with an .mp4 extension. Files in other formats will not be displayed.

If your file format is not supported and you don't have a way of converting your clip to a supported format, then you can send the file as an email attachment to info@myswingzone.com (quoting your Swing Zone user name). We will attempt to convert the clip to a supported video format but due to the great number of different formats on the market, we cannot guarantee that this will always be possible.

If you are using the Upload option, you can upload files with the extension .avi and .wmv (the two most common video formats) as well as in the formats .mpg and .asf. Most digital video cameras can save clips in one of these formats.

If you are using the Phone Upload option, you can upload files with the extension .mp4 (the format used by most modern mobile phones with a high-quality video camera).

If your file format is not supported and you don't have a way of converting your clip to a supported format, then you can send the file as an email attachment to info@myswingzone.com (quoting your Swing Zone user name). We will attempt to convert the clip to a supported video format but due to the great number of different formats on the market, we cannot guarantee that this will always be possible.

To check if your video clip has been uploaded correctly, go to the main page of your account and click on View All in the Video Upload area (bottom left of your screen).

This will display a list of the videos you have uploaded so far, sorted by date. Check the Status column for the video in question or click on the Play icon to view the uploaded video file.

If your file wasn't uploaded correctly, please try the process again or alternatively send the file as an email attachment to info@myswingzone.com, quoting your Swing Zone user name.

 

After you have uploaded a file, your instructor receives an automatic email from the system, notifying him that your swing clip is awaiting review. This email will also contain any comments about your swing that you have entered after the upload.

Your instructor will review your swing and you will receive an email from the Swing Zone when your analysis is ready for you to view (see below).

To view the analysis, you can either log in to your account (via the "click here" link) or you can call up the analysis directly by using the long link in the middle of the email. Please note that you won't be able to view any drill/activity videos or any notes that your instructor left for you if you don't log in to your account.

To purchase a video lesson from the Swing Zone, you must first of all have available or be able to record a video clip of your golf swing. For hints and tips on how to record your golf swing, please go to www.myswingzone.com/how/index.asp and click on the Step 1 icon.

Next, go to the Lessons page on the Swing Zone website (www.myswingzone.com/lessons/index.asp), select the desired product and click on Buy Now.

If you haven't used the Swing Zone before, click on Register on the login screen, enter the required details to register on the Swing Zone (such as your name and email address) and then click on Continue. (Note that registration is free and that you will not be charged for anything until you have purchased a product.)

You are then taken to the Pro Shop where you can purchase your product. After going through the e-commerce process, you can then upload your video clip as described in the section Uploading video clips to the Swing Zone above.

Log in to your account and click on the Pro Shop link at the top right of the main page (see below).

This calls up the Pro Shop page where you can select and purchase the desired product. After going through the e-commerce process, you can then upload your video clip as described in the section Uploading video clips to the Swing Zone above.

 

Your pro/instructor will register you on the Swing Zone. You will receive an email with your login details from the system, once you have been registered.

Your pro (who will have filmed you during the lesson) will review your swing and then upload the analysis to your account.

You will receive a notification email to tell you that your analysis is ready.

If you have problems accessing the Swing Zone, please see the section Logging in to the Swing Zone above.

If you have problems viewing your analysis, please see the section Viewing files on the Swing Zone above.

If you didn't receive your notification email, the most likely reason is that it has gone into the spam filter of your email account. Please check your spam folder and should you find the email there, mark it as "Not Spam" to prevent future Swing Zone emails from ending up in the same place.

If you cannot find the email in your spam folder, make sure that the email account you are checking is the same as the one you entered when registering for the Swing Zone. Many people use more than one email address (e.g. one for business and one for private use) and the notification email would have only gone out to the email address you used at registration.

If neither of these solve the problem, please send an email to info@myswingzone.com quoting your Swing Zone user name. We will then re-send your notification.

Please see the section Logging in to the Swing Zone for hints and tips about logging in to your Swing Zone account

Analyses are listed in the Video Analysis section which appears on the top left of the main page of your account.

Click on the Play icon  to view your analysis. If you click on the View All link, you will see a list of all of your available analyses (the latest video appears first in the list.)

Make sure that you have installed the latest version of Windows Media Player on your computer. To install this, start Windows Media Player and then select Check for Updates in the Help menu. Alternatively go to the Microsoft website at www.microsoft.com/windows/windowsmedia/default.mspx.

If this does not provide a remedy, please send an email to info@myswingzone.com, quoting your Swing Zone user name.

The most likely reason for this is that there is a problem with the internet connection you are using - please check that you are using a broadband connection and that this working correctly. As a test, please go to http://www.myswingzone.com/ and try viewing the sample videos on the home page. If you can view these, then your connection would seem to be OK.

Are you accessing the internet from a company or other network? If yes, this may have restrictions as to what you are allowed to view/download. If you can, try accessing the analysis from a different computer which is not in a network (e.g. at home).

The Swing Zone is optimised for Internet Explorer. If you are using a different browser (such as Mozilla Firefox), try accessing the analysis from Internet Explorer. (you can download the latest version of IE for free from the Microsoft website at www.microsoft.com/windows/downloads/ie/getitnow.mspx.

Close all your browser windows, then restart the browser and try accessing the analysis again.

If none of the above provide a remedy, please send an email to info@myswingzone.com, quoting your Swing Zone user name.

Double-click on the Volume icon in your System Tray (bottom right corner of your Windows screen) and check that your speakers aren't muted.

Check that your speakers/headphones are plugged in and switched on. As a test, try viewing any of the sample videos on http://www.myswingzone.com/ - can you hear the sound on these?

Make sure that you have installed the latest version of Windows Media Player on your computer. To install this, start Windows Media Player and then select Check for Updates in the Help menu. Alternatively go to the Microsoft website at www.microsoft.com/windows/windowsmedia/default.mspx.

If none of the above provide a remedy, please send an email to info@myswingzone.com, quoting your Swing Zone user name.

Make sure that you have installed the latest version of Windows Media Player on your computer. To install this, start Windows Media Player and then select Check for Updates in the Help menu. Alternatively go to the Microsoft website at www.microsoft.com/windows/windowsmedia/default.mspx.

If this does not provide a remedy, please send an email to info@myswingzone.com, quoting your Swing Zone user name.